Expert Support and Ticket Generator Assistance

Support FAQ

Ticket Generation

Ticket security

Ticket Management

Event Registration

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What is Ticket Generator?

Ticket Generator is an online event ticketing tool that helps you create event pages, get registrations, sell tickets, design tickets, digitally distribute tickets, validate tickets at the entry, and get attendance insights. Ticket Generator is a DIY tool that is easy-to-use and affordable.

How can I get started?

To start using Ticket Generator, you simply need to go to the Ticket Generator website and sign-up for a free account. We give 10 free ticket credits that will allow you to test the software and create real tickets. To validate the tickets, you will need to download the Ticket Validator mobile app on your smartphone—available on both App Store and Google Play. To create more tickets, you can purchase ticket credits from the account dashboard.

For what type of events can I generate tickets using Ticket Generator?

Ticket Generator can be used for any event with guests ranging between 20 and 10,000. Such events can include workshops, seminars, conferences, business events, parties, weddings, trainings, meetups, exhibitions, concerts, and academic events.

I'm not a graphic designer. Can I create custom-designed tickets?

With Ticket Generator, you have the option to upload your own ticket design—say created using Canva, Adobe Spark, or any other design tool. Or you can use Ticket Generator's standard ticket design simply by adding event information (event name, description, timings, terms and conditions), ticket information (guest name, hall number, seat number, etc.), and branding (brand logo, and brand color/image). No professional designing is required.

How do I get the tickets?

Using Ticket Generator, there are three ways to get tickets. First, you can download the tickets as PDF or image files, which can be printed at home or via professional printing services. With the second option, you can directly send the digital tickets to the guests via email, SMS or WhatsApp. Third, you can programmatically generate the tickets via API from your own information system or mobile app.

Can I send tickets via WhatsApp?

Yes. Tickets can be sent via WhatsApp using the 'Send ticket(s) via WhatsApp' feature, which is available under the following—'Generate & Send', 'Registration Form', 'Generate via API', and 'Single Ticket'.

Do I need to take consent from the end-user to send ticket via Whatsapp?

Yes. When sending a ticket via the 'Send ticket(s) via WhatsApp' feature, you would need to confirm that you've taken consent from the guest whose phone number the ticket is being sent to.

What details can be mentioned on a ticket?

If you are uploading your own ticket design, we recommend that the ticket should have standard event details such as event name, description, venue, location, and terms (if any). When this design is uploaded, we will allow you to add a unique QR Code, unique ticket code, and unique ticket information (such as guest name, hall number, seat number, etc.). If you're using Ticket Generator's standard design, then you will need to add event information (event name, description, timings, terms and conditions), ticket information (guest name, hall number, seat number, etc.), and branding (brand logo, and brand color/image). QR Code and ticket code will automatically be added.

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How do we validate tickets at the event entry?

Each ticket generated using Ticket Generator has a one-time scannable QR Code. This QR Code can only be scanned and validated using the Ticket Validator mobile app by authorized event personnel. The system identifies and flags invalid and duplicate tickets, allowing only authorized guests to enter. If the QR Code doesn't scan for some reason, you can validate tickets by entering ticket code in the Ticket Validator app.

Is it possible to re-authorize guests if they have to temporarily exit?

Yes. Ticket Generator also allows re-entry of validated guests. If a validated guest exits the event premises, the event coordinator can scan the ticket with the Ticket Validator app. At first, it will identify the ticket as 'duplicate' as it has already been validated. But the event coordinator will have an option to 'Mark Valid for Re-entry'. This way when the guest enters again, the event coordinator can scan the ticket and it will again show 'Valid'.

Can the tickets be validated using any QR Code scanning app?

No. Tickets generated using Ticket Generator can only be validated using the Ticket Validator app, available for free on both Google Play (Android devices) and App Store (iPhones). This is to ensure that only authorized event coordinators can validate tickets as they will be required to login to the mobile app before starting ticket validation.

What happens if a valid ticket is duplicated?

If a visitor has duplicated a valid ticket, the visitor who enters first will be permitted. The other visitor will be flagged with a duplicate ticket. This will ensure that the number of guests who enter are equal to the number of valid tickets issued.

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Can I view event analytics?

Yes, it is possible to view and export the following event analytics— total attendance, attendance by time, tickets validated by coordinator, and total number of used, new, expired, invalid, duplicate, and re-entry tickets.

Can I add members of the event team to validate tickets?

By default, the administrator of the Ticket Generator account can validate the tickets by logging to the Ticket Validator mobile app. However, if needed, the administrator can add multiple ‘coordinators’. These coordinators can set login credentials and access the Ticket Validator mobile app to validate tickets. Note that for higher security, coordinators will only be able to validate tickets for events they are invited to.

Can I test the tickets?

Ticket Generator app gives the option to test sample tickets so that valid tickets are not used. You can view these sample tickets from your account dashboard and test them using the Ticket Validator app by choosing the ‘Sample Event’. Using this testing option, you can test the response for a valid, invalid, duplicate, and worn-out ticket. To allow you to test real tickets, Ticket Generator gives you first 10 tickets free.

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Where can I view the event registrations submitted by the guests?

You can view the event registrations via the 'Registrations' section.

Is there a registration limit?

No, there is no limit. However, the default registration limit is set to 500 which can be modified via the 'Registration Settings' page.

Can I test the registration link?

Yes, you can test the registration link via the 'Test Registration Link' feature under the 'Manage Events > Event Registration Page'. The tickets generated via this feature will have test QR Code and ticket IDs.

What are the different ways via which I can generate tickets for the registered users?

The tickets can be generated via the following methods— Download printable tickets, send tickets via email, SMS/WhatsApp (directly or via event registration form), and Generate tickets via API.

Can I sell tickets and collect payments from buyers?

Yes. It is possible to integrate Ticket Generator with your Stripe account. You can then sell tickets and collect payments directly in your Stripe account. Note that Ticket Generator does not collect payment on your behalf in any way.

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Can ticket credits be refunded?

No, ticket credits once purchased cannot be refunded. However, the credits do not expire and can be used to generate tickets anytime.

How many ticket credits do I need?

One credit = One ticket. So your account should have enough credits to generate the number of tickets you need. Depending on the number of tickets you need, you can buy different credit packages that we offer in quantities of 10, 100, 1,000, and 10,000. The package options allow you to buy credits in multiples of 10s.

What are ticket credits?

Ticket credits are required for generation of tickets in Ticket Generator. One ticket requires one ticket credit. First 10 ticket credits are free and added to the account on signup.

How can I buy more credits?

You can purchase ticket credits by clicking on the Buy Now button on the dashboard and choose the required number of credit packages.

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